FAQs FAQs – ExtraBatt

FAQs

  • About the Products

Q1)  How can I make sure the battery is compatible with my devices?
A1)  You compare the part no. listed the battery on our site and your original battery, it should be the same. 
 
 
Q2) How do I know the quality of the battery is good?
A2)  You don't need to worry about it because all of our products are Certificated with ISO9001, RoHS, and CE.
 
Q3) I see the "Price Guarantee" thing on the homepage, what is it?
A3) It is a tool to make sure you buy the battery at the best price. For the details, please refer to here
  • Shipping issues

Q1) How long will be the delivery time?
A1) Firstly, we need to you understand : Delivery Time = Processing Time + Shipping Time. Then, it takes 2 -3 days of processing time in general case. After that, the duration of shipping time is depends on the destination. ( Please note that the Delivery Time doesn't count the weekends and USA national holidays.) For more details, please refer to here
 
**For more details of shipping policy, please refer to this link
  • Returning

Q1) I see the "14 days Money Back Guarantee" adv on your home page? What is that?
A1) Simply try our products for up to 14 days after receipt. If you are not satisfied - for any reason - whether the product is defective, seems defective, or that you change your mind and simply do not like it, you are welcome to send it back to us for an exchange OR a complete refund
 
Q2) What should I do when I want to return the item?
A2) First, you can contact us through this form. After that you can send your item to: 579 MacArthur Blvd, San Leandro CA 94577-2113, United States.  Then please provide us your tracking number and you will have your refund after we have received the item
 
Q3) What if I really want to return after the 14 days of purchasing?
A3)  I am afraid we have to charge you the restocking fee which is approximately 20% of the amount of your purchasing. 
   
**For more details of returning policy, please refer to this link