Return Policy – ExtraBatt

Return Policy

Satisfaction Guaranteed
Your satisfaction is guaranteed! We strive to earn our customers' respect, repeat business, and referrals. If you are a returning customer, welcome back. If you're new to ExtraBatt, please give us a try. We won't disappoint you. A sincere and heartfelt thank you to all of our current and future customers! We truly do appreciate the opportunity to be your power solution.
Money Back Guarantee
We are so certain that you will be completely satisfied with our quality products, that we offer a 14-days unconditional money back guarantee. Simply try our products for up to 14 days after receipt. If you are not satisfied - for any reason - whether the product is defective, seems defective, or that you change your mind and simply do not like it, you are welcome to send it back to us for an exchange OR a complete refund. No returns for credit after the time limit will be accepted. This time limit does not offset in any way the warranty of the products. See "Warranty Policy" for more details.
Warranty Policy
All products come with a warranty against manufacturer defect or failure for a period from one years, which is stated in the production description. This warranty covers replacement of the product. Warranty is void if mishandling, improper use, or defacing of the product that would normally void manufacturer's warranty has occurred. Products damaged due to improper or inadequate packaging are not granted warranty coverage. ExtraBatt.com is not responsible for any damage to other parts or personal or property injury as a result of using any of our products or as a result of defective products.
Return Policy
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us through the contact form.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us through the contact form and send your item to: 579 MacArthur Blvd, San Leandro CA 94577-2113, United States


Shipping
To return your product, you should mail your product to: 579 MacArthur Blvd, San Leandro CA 94577-2113, United States

**Depending on where you live, the time it may take for your exchanged product to reach you, may vary.**